Support

At Kaazing, customer success and satisfaction are in our DNA. We understand that to continually earn your trust and business, we must deliver exceptional customer support each and every day. Kaazing customer support is dedicated to providing you with a superior ownership experience, pushing the boundaries of web application development and deployment. We partner with you to optimize system availability and performance, and reduce the total cost of ownership in operating and maintaining your solution.

Talk to Experts

The Kaazing Gateway is built and supported by application server professionals who are dedicated to enabling distribution of real-time information over the Web. At Kaazing, we are aware of the rapid evolution of information technology, and are focused on industry standards and innovation to help you extend the value of your technology investment in delivering real-time Web solutions.

Best in Class Systems

  • Chat: On the bottom of this page you’ll notice a Chat icon. Click on this to engage with one of our support staff. They can be found online from 9am central European time to 7pm Pacific time.
  • Issue Tracking: Kaazing allows you to log issues directly into ZenDesk and track activity and resolution of your issues with our support team.
  • Documentation: Complete technical documentation for Kaazing Enterprise WebSocket Gateway and all supported client libraries. Documentation on building your clients, and configuration/setup of gateway servers for on-prem, cloud and Docker available as well.
  • Product Patches: Kaazing offers fixes to defects through product patches. Patch sets go through full regression and unit testing to ensure a very low risk of unwanted side effects and regressions.

Additional information and resources:

Named Developer Program
Global Support Contacts
Support Policies
Kaazing Software Downloads

Subscription Tiers

Technical Support K2 Support K1 Support
Support Hours 12X5 (M-F, local time) 24X7
Response Time Severity based* Severity based*
Number of Escalations 12 per year Unlimited
Access to online knowledge base
Access to online support system (KOSS)
Product updates (defect fixes)
Major product releases

* Please refer to our Support Policies for the definition of response time SLAs for each severity level.